Legal

Susan Rockefeller Co. shares your concerns about the protection of personal information online. We strive to provide excellent service to our customers and trust in our practices is an important part of our service. To earn and keep that trust we are committed to handling your personal information in a safe, secure and responsible manner.

We respect each customer's information as confidential and will never share, rent or sell your personal information with any outside affiliations or individuals, unless you have permitted the disclosure [see Become a Mermaid] or we are ordered to by a court of law.

We safeguard the security of the data you send us with physical, electronic and managerial procedures. You can increase your security by using a secure (SSL-enabled) browser.

When you browse our site you are able to do so anonymously. Your browser, however, does automatically tell us the type of the computer and operating system you are using. At times we may use your IP address to help diagnose problems with our server and to administer our website.

Like many websites, ours uses tools that employ "cookie" technology, which identifies your browser with a unique, random number. While they do not reveal any personal information about you, cookies automatically recognize return users and help us understand how you and others use our site so we can enhance our design and improve the services and products we offer you. You can learn when a cookie is being sent or block cookies by changing your browser settings.

The information disclosed by you when using certain community features of our website, such as the Be A Mermaid forum, is by design revealed to the public and we have no control over the same. Please see our Terms and Conditions for more information about user forums and keep in mind that whatever information you publicly disclose could be collected and used by people you do not know. We bear no responsibility for any action taken by such third parties.

If you choose to enter a sweepstakes, contest or promotion, your personal information may be disclosed to third parties and co-sponsors in connection with such promotion, and you may be required to consent to the use of your information, such as name, voice or likeness in advertising, promotional and marketing materials.

Our site links to other websites and we encourage you to visit them. We are not responsible for the privacy practices, security or the content of any other website to which we link.

On occasion, SusanRockefeller.com may contact you to send updates on our special products and let you know about sales, promotions or new product. We hope you enjoy this communication from us. If at any time you would prefer not to receive these emails, we are happy to accommodate your request. To opt out, please email us info@susanrockefeller.com with "REMOVE" as the subject header.

Our privacy policy is subject to change at any time, so we encourage you to review it regularly.

TERMS & CONDITIONS

Your use of our web site and all sales made through us are subject to the following terms and conditions.

Susanrockefeller.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included and sold this site. We reserve the right, in our sole discretion, to modify, add to, update, remove and otherwise alter these terms with or without notice at any time.

Ability to accept terms - In using our web site or placing an order, you warrant that you are over 18 years old, are able and competent to comply with our terms, and are providing true and complete information.

Payment and security - We accept credit card payment by Visa and Mastercard. Sorry, we are unable to accept personal checks or C.O.D.'s. We want to ensure the protection of your personal data, so our checkout procedure uses an industry standard provider of encrypted digital trust services called Shopify. You can learn more about Shopify's security features [here - create link to http://www.shopify.com/tour/ecommerce-cms]. Using Shopify also means that your credit information is never stored on our servers. Should any unauthorized charges appear on your credit card as a result of shopping with us, you must notify your credit card provider in accordance with its reporting procedures. Most credit cards have contact information for unauthorized use right on the back of the card, and it is a good idea to contact them as soon as possible.

Registration - Shopify allows you to register certain information which will make future purchases faster and simpler, but it is not required in order to make a purchase. If you choose to complete a registration, you are responsible for maintaining the confidentiality of your account and password, and accept responsibility for all purchases and activities that occur under your account or password.

SHIPPING On-line orders typically ship within 14-21 business days if all ordered items are in stock. Currently we offer FedEx ground shipping. If this does not meet your needs or if you would like to request international shipping, please contact us at 646.710.3101 or orders@susanrockefeller.com. You are responsible for paying taxes and tariffs on the declared value of international orders.

We believe in all our products and hope you love your purchase. If you are not completely satisfied, please contact us at 646.710.3101 or orders@susanrockefeller.com. We will accept a return for e-store credit within 21 business days of purchase if returned in new, unused condition in its original packaging, shipped prepaid and insured to the full value. Returns must be pre-authorized, after which you can expect a susanrockefeller.com credit via email, which is valid for one year from the date of issue.

Please note that we cannot credit or refund shipping charges on returned items. Items received as gifts may be exchanged for another item of equal or lesser value. Sale items are non-returnable. Exchanges will be subject to shipping charges. Items purchased at retail stores may not be returned on-line, so please contact the shop where you purchased it and they will be happy to help you.

Skilled artisans individually handcraft all of our products. Slight variations add to the unique beauty of each piece and should be expected. We have made every effort to represent an accurate picture of our products on the website. However, we do not warrant that product descriptions nor other content of this site are error-free, and the display and colors shown depend on your equipment so we cannot guarantee that your display is absolutely accurate. If you find an error, please contact us so we can work on a correction.

Repairs - Our goal is that our jewelry will be a lasting part of the conversation about the environment. If you discover a defect, we will make reasonable repairs on items for up to one year after purchase. To request a repair, please email orders@susanrockefeller.com and provide your name, order number, telephone number and a brief description of the problem so we can let you know how to proceed.

Community forums - This website may contain user forums or other interactive areas, such as Become a Mermaid. These are provided to give you a place to express yourself and share information. If you post content on them, you are responsible for the reliability, accuracy and truthfulness of such content, and warrant that it is not offensive, distasteful, violative of anyone's rights, or otherwise unacceptable. You may not impersonate or cyberbully others or include advertising or solicitations in your postings. We do not monitor your posts and are not responsible for what you disclose about yourself, your content or the views or opinions expressed in such content. We reserve the right, but are not obligated, to delete, move or edit the content at any time. You agree to indemnify susanrockefeller.com and Susan Rockefeller for any and all claims, damages, losses, causes of actions and threatened causes of action as a result of your posting or uploading any content on our website.

Promotions - This website may contain sweepstakes, contests or other promotions that require you to send material or information about yourself. Please note that these may be, and often are, governed by separate sets of rules that may have different terms and conditions or eligibility requirements -- such as age or geographic area restrictions. It is your responsibility to read such rules to determine whether you are eligible and wish to participate. By entering any such sweepstakes, contest or other promotion, you agree to comply with and abide by such rules.

Location - These terms and conditions shall be construed and enforced in accordance with the laws of the United States and state of New York (without regard to conflicts of law principles). You consent to the exclusive jurisdiction and venue of the courts of New York, New York and any cause of action filed by you arising out of these terms, or your use of this website, must be filed in such a court within 90 days after the cause of action accrues, otherwise the cause shall be barred forever.